Privacy Policy
Last updated: January 2024
Introduction
The Cystitis & Overactive Bladder (COB) Foundation ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cobfoundation.org.
Information We Collect
Information You Provide
We may collect information you voluntarily provide when you:
- Fill out contact forms
- Subscribe to our newsletter
- Become a member
- Make a donation
- Participate in surveys or questionnaires
This information may include your name, email address, postal address, phone number, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- IP address (anonymised)
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide support
- Send newsletters and updates (with your consent)
- Process memberships and donations
- Improve our website and services
- Analyse website usage patterns
- Comply with legal obligations
Cookies and Analytics
We use cookies and similar technologies to analyse website traffic and improve user experience. We use Google Analytics 4 with IP anonymisation enabled to collect anonymised usage data.
You can control cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- To service providers who assist in operating our website (e.g., hosting, analytics)
- When required by law or to protect our rights
- With your explicit consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, please contact us at info@cobfoundation.org.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
COB Foundation
Kings Court, 17 School Road
Birmingham B28 8JG
Email: info@cobfoundation.org
Phone: 0121 702 0820